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COVID-19 Refund Policy for Summer 2021
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Soft Play Parties
Soft Play Parties
How to book a soft play party
Soft play parties can only be booked online via our booking engine.
Party availability is as shown on the booking engine.
Parties can be booked online up to 90 days in advance.
Age & height restrictions
Soft play party guests must meet the following height restrictions:
- Be under 1.4m to use the adventure area
- Be under 1m to use the toddler area
Please note: No minimum age restrictions apply
Numbers of guests
The minimum number of guests for a soft play party is 10, the maximum is 40.
You can increase your numbers after booking up to 48 hours before the party by emailing firstname.lastname@example.org provided slots are still available.
At peak times including weekends, we may not be able to respond by return email, we will respond as soon as we can.
We can not change party details by phone we require it by email.
During soft play parties, children under 12 must be accompanied into Jump Jersey by an adult in the following ratios:
Children aged 5 years and over
1 adult to no more than 5 children
Newborn to 4 years (inclusive)
1 adult to 1 child
Children must be accompanied in the soft play area at all times.
Party food & drink
Party food is served as a buffet straight after your activity has ended. We can cater for specific dietary needs on the day without notice.
The buffet includes:
Housemade 4oz burger
Breaded fish goujons
Southern Fried Chicken
Vanilla ice cream
Orange or blackcurrant squash
Tea & coffee
The party food will be served in either the function room or our Brasserie, we will let you know on arrival. Unfortunately, we can not guarantee a specific room or let you know in advance where the party food will be served.
You will be given access to the table 30 mins before the party starts to decorate. To reduce waste, we don't allow sprinkles, confetti or banners.
Party duration & timings
Please arrive at Jump Jersey 15 minutes before your soft play party start time.
The whole party will last approximately 2 hours.
What's included in the party package?
- 1 hour's access to the activity
- Party food
Cancellations & refunds
Party packages are firm and can't be cancelled or changed after booking.
Please only book if you are sure.
Hot weather disruption
The maximum operating temperature for Jump Jersey is 25 degrees Celsius. If the temperature, as recorded by Jersey Met, is forecasted to exceed 25 degrees 48 hours in advance of your booking, we may close Jump Jersey in the interests of health and safety.
In these circumstances we will contact you and endeavour to move your group/party to a different date, however, this does not affect your right to a full refund.
For more details, please read our full terms and conditions.